FAQs

❓ Frequently Asked Questions (FAQs)

1️⃣ Do you offer Cash on Delivery (COD)?
Yes! We offer COD all over India. Verification via call/WhatsApp is compulsory for COD orders.

2️⃣ When will I receive my order?
Orders are delivered within 3–5 days after dispatch. COD orders may take 1–2 days extra due to verification.

3️⃣ How do I track my order?
You’ll receive a tracking link via email or WhatsApp once your order is shipped. 📦

4️⃣ Can I cancel my order?
Yes, but only within 24 hours or before it’s dispatched. After dispatch, cancellation is not allowed.

5️⃣ What if I receive a damaged product?
Please send us the unboxing video at support@mysmarthomes.in. We’ll resolve it ASAP! 🎥

6️⃣ How do I return a product?
Email us with the order details and an unboxing video within 5 days of delivery.

7️⃣ How will I get my refund?
Refunds are processed within 7–15 working days after we receive and inspect the returned item.

8️⃣ Do you offer product exchanges?
Yes! Within 48 hours of delivery. A ₹150 shipping fee applies. Don’t forget the unboxing video.

9️⃣ Are your products original and quality checked?
Absolutely! We handpick every product and quality-check before dispatch. 🕵️‍♂️

🔟 Do you ship all over India?
Yes, we ship pan-India with top courier partners. 🚚📮